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GODIAC PART FINDER

Returns Policy

SECTION 1 - INTRODUCTION

Our returns policy lasts 30 days. If 30 days have gone by since the receipt of your purchase, unfortunately we can't offer you a refund or exchange.

This policy applies to all customers, whether you are a consumer or a business, and regardless of your location.

It does not affect your statutory rights, for example those applicable under the UK's Consumer Contracts Regulations.

SECTION 2 - ELIGIBILITY

To be eligible for a return, your item must be unused, unopened and in the same condition that it was received. It must also be in the original packaging and accompanied by the original documentation. It must be in a condition for us to re-sell as new.

We must receive the returned product within 30 days. This is counted from one business day after the date of shipment to customers within the UK and three business days after shipment to customers in the rest of the world.

You must comply with the returns procedure detailed below and none of the following exceptions must apply.

SECTION 3 - PROCEDURE

To complete your return, first you must contact us in writing to obtain a Return Materials Authorisation (RMA) number. This must clearly be shown on the outside of the packaging.

All returned items must be sent by recorded delivery to:

Godiac Ltd - Customer Returns
Basepoint Waterlooville
Waterberry Drive
Waterlooville
Hampshire
PO7 7TH
United Kingdom

You are responsible for all costs relating to the return of items to us.

Please do not send your purchase back to the manufacturer.

SECTION 4 - EXCEPTIONS

The following may not be returned to us under this policy.

Any product…
…made to your specification
…made to order
…incorrectly ordered
…with obvious signs of use
…liable to deteriorate
…returned more than 30 days after delivery
... returned outside any extended warranty period
…not in its original condition, damaged or incomplete in any way for reasons not due to our error

SECTION 5 - IMPROPER RETURNS

If a product is not returned in accordance with this policy (and you have no other legal right to return the product), no refund or exchange will be made. We may retain the returned product and/or charge you for re-delivery. If no payment of any such charge is received within 14 days, we may destroy or other dispose of the returned product without any liability to you.

SECTION 6 - REFUNDS

We will refund you the full price of any product returned in accordance with this policy (excluding the original delivery cost, any other surcharges and the cost of returning the part to us).

Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

SECTION 7 - LATE OR MISSING REFUNDS

If you haven't yet received a refund, please check with your credit card company and/or bank as it may take some time before your refund is processed and appears on your statement.

If you've done this and believe sufficient time has passed for your refund to appear, please contact us at info@godiac.co.uk, through our website at www.godiac.co.uk or by writing to us at:

Godiac Ltd
Basepoint Waterlooville
Waterberry Drive
Waterlooville
Hampshire
PO7 7TH
United Kingdom

SECTION 8 - SALE ITEMS

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

SECTION 9 - EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@godiac.co.uk, through our website at www.godiac.co.uk or by writing to us at:

Godiac Ltd
Basepoint Waterlooville
Waterberry Drive
Waterlooville
Hampshire
PO7 7TH
United Kingdom

SECTION 10 - ABOUT US

Our full name is Godiac Ltd.
Our registered office is 198 London Road, North End, Portsmouth, Hampshire, PO2 9JE, UK and our principal trading address is Basepoint Waterlooville, Waterberry Drive, Waterlooville, Hampshire, PO7 7TH, UK.
Our company registration number is 08817433.
Our email address is info@godiac.co.uk.
Our VAT number is GB 178 0356 92.

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